Refund Policy

1. Free tier

The free tier of PlateFeed is available at no charge. No refunds apply to the free tier.

2. Paid subscriptions — 14-day refund window

If you are not satisfied with a paid subscription, you may request a full refund within 14 days of your initial purchase or renewal date. Refund requests submitted after 14 days will not be eligible.

3. How to request a refund

Email admin@platefeed.io with the subject line “Refund Request” and include:

• The email address associated with your account
• The date of your purchase
• A brief reason for the request (optional, but helpful)

We will respond within 3 business days. Approved refunds are processed by Paddle and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.

4. Cancellations

You may cancel your subscription at any time from your account settings. Cancellation stops future renewals; you retain access to paid features until the end of the current billing period. Cancellation does not automatically trigger a refund.

5. Exceptions

We reserve the right to decline refund requests where we reasonably believe the Service has been abused or where the account has violated our Terms of Service.

6. Contact

For any billing or refund questions, contact us at admin@platefeed.io.